Create your Teacher or Parent Account

Getting started on ePals is easy. Your first step is to create a teacher or parent account for yourself. To create a new teacher account, just follow these steps:

  1. Go to www.epals.com
  2. Enter your email address in the "Sign up" box
  3. Click the GO button





  4. If you are a teacher, complete the Teachers tab; if you are a parent, complete the Parents tab. Students over the age of 13 may join on this page as well. If a student is under the age of 13, a teacher or parent must join and created monitored accounts for that student. Students under the age of 13 are not permitted to set up their own accounts.
  5. Fill in all requested information:
    • First and last name
    • Email address
    • Username
    • Password
    • Birthday
    • Country
    • Title
    • Age of Students
    • Profile description
    • Your school name
    • Address
    • City
    • State
    • Zip code
  6. To receive ePals newsletters and member benefit information, leave the box checked.
  7. If you would like ePals to create generic student accounts for you, please leave the “Include 30+ SchoolSafe Accounts for Students” box checked. You may choose how many accounts you want in the numerical drop-down menu.  Generic Accounts: Generic student accounts are accounts we create for you. Since we don’t have access to student names, these accounts are not personalized. They are based on teacher last name. For example, if Mrs. Johnson is joining ePals, her generic student accounts might be 01johnson@epals.com; 02johnson@epals.com, 03johnson@epals.com.  If you prefer to have personalized accounts, based on your students’ names, un-check this box; you can do this after you have joined.  (See creating student accounts).
  8. Complete the Image Verification field.
  9. If the system says that your requested username is available, finalize your account by clicking Join Now.
  10. To receive ePals newsletters and member benefit information, leave the box checked.
  11. If you would like ePals to create generic student accounts for you, please leave the “Include 30+ SchoolSafe Accounts for Students” box checked. You may choose how many accounts you want in the numerical drop-down menu.  Generic Accounts: Generic student accounts are accounts we create for you. Since we don’t have access to student names, these accounts are not personalized. They are based on teacher last name. For example, if Mrs. Johnson is joining ePals, her generic student accounts might be 01johnson@epals.com; 02johnson@epals.com, 03johnson@epals.com.  If you prefer to have personalized accounts, based on your students’ names, un-check this box; you can do this after you have joined.  (See creating student accounts).
  12. Complete the Image Verification field.
  13. If the system says that your requested username is available, finalized your account by clicking the Join Now.

The username and password that you requested will be your login credentials for ePals and your email address will be your username@epals.com (jdoe22@epals.com)

By clicking “Join Now” you are accepting the Terms of Use

Edit Your Profile (Classroom or Family)

Why Are Classroom Profiles Required?

ePals Global Community is just that – a community. Your Classroom (or Family) Profile is your online identity to other members of our community. Because ePals operates, by and large, as a classroom community, our profiles are classroom based, rather than individual.

Your profile serves two purposes within the ePals Global Community: 

  • We use your profile as part of our verification process, confirming that members who join actually are classroom teachers;
  • It is your on-line identity to community members. Members search and view profiles before inviting other to join them in projects and email exchanges. Your profile is the best way to advertise your classroom for collaborative opportunities.

Because we use the profile as part of our safety procedures, an approved profile is required before you can access your ePals’ email, before you can contact community members, and before you can join or start projects. We strongly encourage you to create a profile and update it whenever you have a new goal or new project in mind.

How Do I Edit My Classroom or Family Profile?

During the registration process you will be asked to add a Profile Description.  You can edit this profile description at any time by clicking on the Profile link on your homepage.

By giving detailed information, you paint a better picture of your classroom, and you will be more likely to attract attention from members seeking collaborative partners.

Enter Required Information

Your Profile must include:

  • School Name, Address, Phone Number (For family profile, we require home address/phone number)
  • Languages spoken by students
  • Age range of students/number of students/collaboration tools
  • Project Description (10 words or more)

NOTE:  We do not publish either school or home address or phone numbers. However, we require this information both as a verification tool and so that we may contact you if your students or children post content on our site that indicates threats to their safety.

Write a Profile Description

The Profile Description is most important in terms of finding collaborative partners. This is your chance to describe your classroom, your classroom goals, and what you are looking for on ePals. Sample profiles are available by clicking on the blue links. Of course, you can look at hundreds of newly-approved profiles simply by going to our Find Classrooms page.

A good description should tell about your classroom and what you would like to do on ePals. We encourage you to share how you’d like to collaborate (email, postal mail, skype…), how often you’d like to communicate with ePals (once a week, once a month), and how long you’d like for the collaboration to continue (for one month, one semester, school year.)

Profiles can be submitted in any language. If you choose to write your profile in any language other than English, we suggest you provide an English translation, so that a greater number of teachers can read and respond to your profile.

Upload an Avatar

You may also add your own photo or graphic image here, to help bring your profile to life. By default, each new member of ePals is given an avatar that is the letter of the user’s first name. You can change this by clicking on the green “Upload New Image” button.

You can change your avatar at any time. Each time you do, your profile will be go through our moderation process again, which can take 24-48 hours. We review all images before they are published.

When you have completed your profile, you can submit it for approval by clicking on click on the green Submit for Approval button.  If you are not finished, you can choose to either:

  • Submit for Approval:  sent to ePals Moderators. Usually reviewed within 24 hours.
  • Save Draft:  profile in not submitted for approval; can be edited and submitted later
  • Cancel:  deletes this profile

Once you complete and submit, your profile will be reviewed within 24 hours for approval. After 24 hours have passed, please check back here, at the Profile link, to see if your profile is approved. If your profile has not been approved, there will be a message in red ink, indicating what you need to add to get it approved. If you have any questions, please contact help at support@epals.com.

Your profile should contain keywords that will help other ePals members find you. Be specific and include lots of details!

Once you have submitted your profile for approval, you can check the status of your profile by clicking the Profile link from your ePals homepage.

Create Student Accounts

Adding new student accounts can be done easily, at any time during the school year. It is always an option to request help from ePals. We will create accounts for you at any time. We generally get new accounts created within 24 hours. To request student accounts, simply send a list of student names to support@epals.com.

Generic or Personalized Accounts

Generic Student Accounts: When you joined ePals, we may have created generic student accounts for you. Generic student accounts are student accounts ePals creates for new members when they join. Since we don’t have access to student names, these accounts are not personalized. They are based on teacher last name. For example, if Mrs. Johnson is joining ePals, her generic student accounts might be 01johnson@epals.com; 02johnson@epals.com, 03johnson@epals.com.

Personalized Student Accounts: Personalized student accounts are those accounts based on student name. For example, melissa7456@epals.com; diegosm@epals.com; yuriko_h@epals.com are personalized student accounts. Personalized student accounts can be created by either a teacher, parent, or by ePals, at the request of a teacher/parent.

Create Personalized Accounts

Creating personalized student accounts is designed so that a teacher can create accounts for all of his or her students quickly and easily. To create your own personalized student accounts, take the following steps:

  1. Sign into ePals
  2. Once on your homepage, click on the Student Accounts link on the left-hand side of the page.

  3. This will take you to a screen where you can load in your students’ names. Type (or paste from word document) student names into a list in the Student Name field. Only include one student name per row. Please put student first name, followed by last name.

    NOTE: You can only create 25 accounts at a time. Please add 25 student names, create their accounts, and then begin the process again. If you have many accounts to create, you may want to contact support@epals.com, and we will gladly make the accounts for you.

  4. Choose one password that will serve for all students. (NOTE: students can change their passwords after logging into their own accounts.)
  5. Check the box, certifying that you have the appropriate parental permission. (Link to Parental Permission rules)
  6. Click Continue.
  7. Review the computer-generated usernames. If you find these acceptable, all you have to do is click Approve.

    However, you have the option to change them if you prefer. Some teachers like to have the same suffix (ending) for all students and change the accounts to achieve that.

    If you change the username, you will have to check and see if it is available. (Each username is unique; if someone on ePals is already using a name, it cannot be used again.) By clicking on Check Username you can see if your chosen name is available for use.

  8. Click Approve to finish creating your accounts.
  9. If your accounts have been successfully created, you will see a message on the screen telling you so. You will also receive an email reminding you of usernames and password.

    If you don’t see this message or receive the email, please contact support@epals.com.
  10. NOTE: All accounts are created with the most restrictive filter settings. This means that each email message must be monitored by you before it reaches your student or your student’s ePal. You have the ability to change filter settings. To learn how, (see Filter Setting Tutorial.)
  11. To see your students’ new accounts, click on the Manage Student Accounts link in your tool box.

Remove Generic Accounts

If you received generic student accounts when you joined ePals, and you no longer want those accounts, you can easily delete them. To do so, click on Student Accounts link on the left-rail of your homepage, and go to your Manage Student Accounts screen. Go to the account you would like to delete, and click on the delete button on the far right. Confirm that you would like to delete, and the account will be gone.

You will receive confirmation that your account was deleted, and then you can delete another one, if you choose.

If you prefer, contact support@epals.com, and we will delete the accounts for you.

Add or Change an Avatar

Teachers and parents are permitted to upload personal avatars to their classroom profiles. We encourage this as a way to showcase our vibrant and global community.

Adding a personal avatar is done as part of creating a Classroom (or Family) Profile. You can change or update your profile at any time.

As part of our security measures, ePals does not allow either personal avatars or profiles for students.

To learn how to create a personal avatar, See Classroom Profile tutorial

Manage Your Account Settings?

Changing Contact Information, Communications Preferences & Passwords

All administrative tasks can be handled from the vertical dashboard found on the left-side of your homepage. Under the Admin category, you will see a Settings link. Click on the setting link to access a group of administrative tasks, including changing password, updating contact information, and changing communications settings.

How Do I Change My Name, Contact Information, &Communications Preferences

Click on Settings. You will be taken to your Personal information page.

From this page you can change or update several settings:

  • Name: Update first or last name.
  • Country/Territory: Change country or territory where you live. If you move to a new country, you can keep the same ePals account, but have geographical icons changed for your new location.
  • Email address: Update your external email address here.
  • Newsletter subscriptions: Change your preferences for ePals monthly online newsletter.
  • Email notifications: If this is checked, we will send an alert to the external email you have provided each time an email is sent to your ePals account.
  • Profile Contact: If this box is checked, we will send an alert to the external email account you have provided each time an ePals member contacts you about your Classroom Profile.

Make any changes you desire, and click on the green Update button to save your changes.

How Do I Change My Password?

Teachers and parents only have the ability to change their own passwords. Teachers and Parents cannot change their students or children’s passwords. (Students: Change my Password)

To change your password, click on Settings. You will be taken to your Personal information page

On this page, you will find a blue link that reads Change My Password. Click on this link.

You will need to enter your old password and then a new password. Click Continue and your password will be updated.

Manage Student Accounts

As a teacher, you well know that there are a number of administrative tasks you have to do to manage your classroom. The same thing is true of your ePals Classroom. You can handle all of these tasks from your vertical dashboard found on the left-side of your homepage. From the Admin link found here, you will have the ability to edit or delete student accounts, approve mail, check forgotten passwords, and change filter settings.

Verify Usernames, Passwords and Settings

To access your student roster, click on (on current site, it is Manage Student Accounts Link – need to verify on new auth homepage). This will take you to a screen listing your student accounts.

On this page you will have access to the following information:

Student Name: This field can be edited by you. If you received generic student accounts, you may want to edit the Name Column on your roster to add your students’ names. Simply click on a student’s name, the row will turn white, and you can type in a new name. Please note that the email address (or username) will not change.

Email address: This is also your student’s username. This field cannot be changed. This is what your students use to log onto ePals. This is also the email address you will share with collaborative partners.

Student Password: Click on view to be reminded of a student’s password. A pop-up image will appear, reminding you of a student’s password.

You are not able to change the password, but each student has the ability to create and set his or her own password. So, you can remind your student of his password. If he or she then decides to change his password, your roster will update as well. You will always have current password information for all student accounts. See How to change my password tutorial

Delete: Delete old or unwanted accounts here. At this time, student accounts must be deleted individually. Click on the delete button and confirm that you do want to delete this account. The student’s information will be removed from your roster.

How Do I Download a Copy of My Student Roster

At the bottom of your class roster, you will see a link titled Save a list of student accounts to my computer. By clicking on this link, you will download a CSV file of student information.

CSV is a format similar to Microsoft Excel. If you regularly use Excel, we suggest you save this as an excel file. The file will include student names and student usernames. This can be helpful as a way to exchange information with collaborative partners.